Frequently Asked Questions

What is the delivery time for my order?

When you place an order with Lynova, delivery times may be a little different from what you're used to. Since our products are shipped directly from our suppliers, we are able to save significantly on storage and transportation costs. This allows us to offer our products at highly competitive prices.

The average delivery time is 3 to 7 business days (Monday–Friday, excluding public holidays).

What should I do if I haven't received my order yet?

Due to high demand for our products, your order may occasionally take a little longer to arrive than expected. We appreciate your patience and understanding.

If the estimated delivery period has passed and you still haven't received your order, please email us at info@lynova-boston.com. We will investigate the status of your package and assist you as quickly as possible.

I would like to exchange or return my order. How do I do that?

To return an item, simply contact our customer service team at info@lynova-boston.com.

Please include:

  • Your full name

  • Your order number (for example: #0000)

  • The reason for your return

We will provide you with the return address and confirm your return request. Once confirmed, you may send the item back using a shipping carrier of your choice.

What are the return shipping costs?

Unfortunately, return shipping costs are the responsibility of the customer. The exact cost depends on the shipping carrier you choose.

Please check the carrier's website for current shipping rates and options.

What are the conditions for returning a product?

We offer a 30-day return period. The return period starts on the day you receive your order.

To qualify for a return:

  • The return period must not have expired.

  • The product must be in its original packaging.

  • All tags and labels must still be attached.

  • The product must be unused and in its original condition.

Which payment methods do you accept?

We currently accept payments through Mastercard, Visa, AmericanExpress, Apple Pay and PayPal

If you're unsure whether your preferred payment method is available, please proceed to the checkout page to view all available payment options.

All transactions are processed through secure and trusted payment systems, making every payment 100% safe and secure.

What if I didn't receive my order confirmation email?

If you haven't received a confirmation email, please contact us at info@lynova-boston.com with your full name and email address.

We'll be happy to assist you and make sure your order information is sent to you.

Can I cancel my order?

If you would like to cancel your order for any reason, please contact us as soon as possible at info@lynova-boston.com.

Please include:

  • Your full name

  • Your order number (for example: #0000)

  • The reason for the cancellation

We will do our best to process your request before the order has been shipped.